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FAQs

FAQs

-What is a 3D Printing ready file?

An STL file that your 3D printer uses in order to print you a case. Follow your 3D printers instructions on how to start printing.

-What can I do with the 3D printable files that I download?

You can use them for your personal use only. You agree not to share, sell, or modify the file in any way shape or form.

Shipping: Items will ship within five business days after payment is cleared.

14-Day Money-Back Guarantee
If you are not pleased with your purchase for any reason, you are entitled to our 14-day, no-hassle money-back guarantee. Buyer pays for the return shipping and must include original item with accessories and in original packaging. We will initiate a refund within seven business days after your item has been received back and then your account will be credited promptly.
Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
There are certain situations where only partial refunds are granted: (if applicable)
Once your refund is initiated, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal account, within seven business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@3dcases.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately items you buy on sale cannot be refunded.